Last updated: July 3, 2025

Privacy Policy

1. Introduction
Charlotte Electric Motors LLC (“CEMOTORS,” “we,” “us,” or “our”) operates https://www.cemotors.us. Based in the State of Michigan, we sell electric motors and electric motor parts online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or communicate via SMS. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

  • Personal Information You Provide: When you place an order, request a quote, sign up for our newsletter, contact support (e.g., via [email protected] or by phone at 517-543-4080), or send us an SMS message, you may provide:

    • Name, billing and shipping address (e.g., 124 N Lincoln St, Charlotte, MI 48813), email address, and phone number

    • SMS message content and metadata (e.g., timestamp, phone number) when you send us texts

    • Payment information (processed securely by our payment partners)

  • Automatically Collected Information: When you visit our site, we may collect:

    • Usage Data: IP address, browser type, pages visited, referral URLs, and time on site

    • Device Data: Operating system, device identifiers, and screen resolution

    • Cookies & Tracking Technologies: We use cookies and similar tools to improve functionality, personalize content, and analyze site traffic.

3. How We Use Your Information
We use collected data to:

  • Process and fulfill orders, manage returns, and provide customer support

  • Send transactional communications (order confirmations, shipping notifications)

  • Respond to support requests or order inquiries you initiate via SMS or other channels

  • Send promotions, special offers, and company news (you may opt out anytime)

  • Analyze and improve our website, products, and services

  • Comply with laws, enforce our policies, and protect our rights

4. SMS Communications

  • Purpose: We may send or receive SMS messages strictly to provide order updates (e.g., order confirmations, shipping notices) and to respond to support requests that you explicitly initiate via text.

  • No Advertising: We do not use SMS messaging for any advertising or marketing purposes. If you receive any promotional SMS from us, it will be because you have explicitly opted in via another channel and requested it.

  • Opt-Out: To stop receiving SMS updates, reply “STOP” to any message or contact us at [email protected]. Opting out of SMS will not affect other communications.

5. Sharing & Disclosure
We do not sell or rent your personal data. We may share information with:

  • Service Providers: Third-party partners (payment processors, shipping carriers, SMS gateway providers, marketing platforms) under confidentiality obligations

  • Legal Requirements: In response to lawful requests by public authorities, court orders, or to protect the safety and security of our operations and users

  • Business Transactions: If CEMOTORS merges, is acquired, or sells assets, customer data may be transferred as part of that transaction (subject to confidentiality agreements)

6. Third-Party Links & Analytics
Our website may link to external sites; we are not responsible for their privacy practices. We use analytics services (e.g., Google Analytics) to monitor site performance—please review their privacy policies for details.

7. Cookies & Similar Technologies
We employ cookies for essential site operations, analytics, and marketing. You can manage cookie preferences through your browser settings; disabling certain cookies may affect site functionality.

8. Security
We implement industry-standard security measures (encryption, access controls) to protect your data. However, no online system is entirely infallible. We continually review and enhance our safeguards.

9. International Transfers
If you access our site from outside the U.S., your information may be transferred to and processed in the U.S., where our servers and service providers reside. By using our services, you consent to this transfer.

10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the “Last updated” date above. Your continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us
For questions or concerns about this Privacy Policy, please reach out:

  • Mailing Address:
    Charlotte Electric Motors LLC
    124 N Lincoln St
    Charlotte, MI 48813

  • Email: [email protected]

  • Phone: 517-543-4080

Thank you for choosing CEMOTORS. We value your trust and are committed to protecting your privacy.